12-month warranty, every unit.

Every item from Future Retech comes with a 12-month warranty. No opt-in, no upgrade tier, no small print. Same terms whether you paid £49 or £799.

What's covered

• Any hardware failure through normal use — screen, battery, ports, buttons, camera, speakers
• Manufacturing defects that appear within the warranty period
• Battery capacity falling below 80% of the tested figure at dispatch
• Free repair or, if we can't repair, free replacement with an equivalent unit

What's not covered

• Accidental damage (drops, spills, cracked screens)
• Liquid ingress
• Unauthorised repairs or modifications
• Cosmetic wear beyond the original grade

How to claim

1. Email warranty@futureretech.com with your order reference (starts with FR-) and a short description of the fault.
2. We reply within one working day. Often we can diagnose remotely.
3. If the item needs to come back, we send a prepaid Royal Mail label — return postage is on us.
4. We repair or replace within 7 working days of receipt.

Beyond 12 months

UK consumer law protects you against faults for up to six years from purchase, depending on the reasonable lifespan of the item. If a well-cared-for laptop fails at 18 months, we'll assess it individually — no guarantee, but we'll always try.